Privacy Policy
At Sahara Sailing we are working hard to make sure your date is kept private, confidential and secure.
In order to protect your data saharasailing.com has SSL encryption and all card details are taken using PayPal’s secure
checkout to keep you safe. We will not share or sell any of your data to third parties. We will hold your data for one
reason – to fulfil your order. Any personal information we hold will be held securely in accordance with the law. If you
wish to know what data we hold on you or request it’s deletion, contact us at admin@saharasailing.com.
Who We Are
SaharaSailing.com is operated by Sahara Sahara, a registered UK company, on behalf Sahara Sailing SARL, a Moroccan company based out of Dakhla.
You can contact us via info@saharasailing.com.
What personal data we collect and why we collect it
Reviews
When visitors leave reviews on our shop pages we collect the data shown in the form form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your review, your profile picture is visible to the public in the context of your review.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Automattic and CPanel to collect data on the number of users on our site and their IP addresses. Details on their privacy policies and how to opt out below:
- CPanel: https://cpanel.net/privacy-policy/
- Automattic: https://automattic.com/privacy/
Who we share your data with
We do not sell your data to third parties. We provide your data to PayPal if you purchase any item from our shop. Full details of their privacy policy can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
How Long we retain your data
If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We keep analytics records for 5 years, and customer purchase records for 10 years to help us better track the use and effectiveness of website and make accurate sales forcasts.
What rights you have over your data
If you have an account on this site, or have left a review, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We store your data with tsoHost, whose main datacentre is based out of Slough (UK). All of our data is held in the UK. More information can be found here: https://help.tsohost.com/knowledge-base/article/8194
Visitor reviews may be checked through an automated spam detection service.
WooCommerce
We use WooCommerce to manage our online clothing shop. Through them, we collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you. These include:
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Akismet
We use Akismet to help prevent spam on our site.
Akismet collect information about visitors who comment on saharasailing.com because it uses Akismet anti-spam service. The information they collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).